When placing orders online orders are subject to availability - If you have not received your order or an update after 7 working days, please contact us via email or phone. You will receive an email confirming your order when its ready for collection. If you have paid for delivery, you shall receive an expected delivery date. If an item is not in stock and must be ordered in and personalised it can take up to 14 working days. If your order is a gift, please note the date you require the items and if there are any issues with this, we shall contact you..